That sounds frustrating. After you create an account, we ask that you ACTIVATE it. We do this by sending you an email with an ACTIVATE button on it. This helps us both confirm that you are who you say you are. Sometimes our email (from noreply@planhero.com) gets stuck in your Spam, Junk, or Trash folders. Please make sure you check those folders. Also, if you work for a school district, the districts can have pretty strict filters that don't let our emails through. It's best to use a different email address such as Gmail, Hotmail, Yahoo, etc. to ensure that our emails will get through (or better yet, ask your district IT person to allow emails from PlanHero.com).